Warranty and Support

If you have just bought the device, then a dead on arrival, or DOA for short, policy may apply.  This means that we will be able to swap out your existing device with a new one, if it meets the manufacturer's terms and conditions for DOA, and if we have the same product in stock.  All packaging, manuals, CD's, inks, and invoices will need to be brought in order to claim a product as DOA.  DOA warranties usually lasts for a week from purchase.  Please contact our office from in order to confirm whether or not a DOA will apply on your device.  Claims outside 7 days will not be recognised and goods will need to be repaired through an authorised service centre.

Desktop Computers and Noteooks

The warranty excludes damage caused by any electrical interference, natural disasters, software related problems, viruses, spyware and/or physical damage.

If you are experiencing problems with the LCD screen on your notebook, then please be aware that dead pixel policies apply with all the LCD screens on all the notebooks sold.  This policy applies from the moment that you buy the notebook. If your screen does not meet the minimum dead pixel policies of the manufacturer, then the notebook will not be repaired. If the problem you are having with your notebook screen is not associated with dead pixels, then the notebook screen is covered by manufacturer's warranty and will be repaired. In order to get your notebook repaired, then please lookup the model of your notebook below, and follow the instructions to get your notebook repaired.  If you cannot find your model below, then please contact our office for assistance.
 

Manufacturer	Authorised Repairer	Contact Number	Instructions
ASUS	BP Computing Customer Service	1300 799 833	BP will provide an onsite pickup and return service
ACER	Acer Customer Service HIGHPOINT	1300 365 100 1300 308 056	Acer Notebook warranty and non-warranty repairs
Toshiba	Toshiba	13 30 70	Toshiba Notebook warranty and non-warranty repairs
LG	LG Australia	1300 788 184	Contact LG Directly for the necessary notebook warranty arrangements. Before proceeding to LG local authorise service repairer (Highpoint).
HP	HP Customer Support	13 10 47

Printers, Scanners and Multi-functions

Please ensure you have a copy of your invoice before you call the authorised repair or take in your device to be repaired. Below is a list of authorised repairers sorted by manufacturer.  Please call them and they will be able to assist you in getting your product repaired under warranty.  If you use non-genuine inks, ink refill kits, or non-genuine toners or drums, then you will be liable for all fees associated in getting your device repaired.  In order to get your printer/scanner/multifunction repaired, then please lookup the model of your device below, and follow the instructions to get your device repaired. If you cannot find your model below, then please contact our office for assistance.

Manufacturer	Authorised Repairer	Address	Contact Number
Brother	Brother Customer Service	N/A	02 9887 4344
Canon	N/A	N/A	Click here to find the closest Canon repairer to you
Konica	Konica Tech Support Tonershop	N/A Unit 5 / 144 Montague Road South Brisbane QLD 4101	1800 456 999 07 3255 2800
Kyocera	Kyocera Mita Australia	N/A	1300 6368 885
Epson	Epson Customer Service	N/A	1300 361 054
Lexmark	Lexmark	Lexmark provide an onsite replacement warranty for most of their products	1300 362 192

Monitor

It is very important that when you bring your monitor in, or get sent off to, be repaired, that you package the monitor in the original boxes and packaging that came with the monitor. If you are unable to do this, then you will be responsible for any damage that is done during the transportation of your monitor to get repaired.  Before you organise to get a LCD monitor to be repaired, please note that dead pixel policies apply with all monitors. This policy applies from the moment that you buy the monitor. If your monitor does not meet the minimum dead pixel policies of the manufacturer, then the monitor will not be repaired.  If the problem you are having with your LCD monitor is not associated with dead pixels, then the LCD monitor is covered by warranty and will be repaired.  In order to get your monitor repaired, then please lookup the model of your monitor below, and follow the instructions to get your monitor repaired. If you cannot find your model below, then please contact our office for assistance.

Manufacturer	Authorised Repairer	Contact Number	Instructions
Proview	Natcomp	(02) 9712 0099	The customer is responsible for calling Natcomp, who will then organise to pickup your monitor to repair
CMV	Impact Systems Service	1300 663 318
Acer	Blue Chips	1300 362 328	Contact repair representative for onsite service
Samsung	Samsung Customer Service	02 9763 9700	The customer is responsible for calling the repairer, who will then organise to pickup your monitor to repair

 

Ink Cartridges, CD/DVD Media, Toners, Drums and Cables Axiom can only credit or replace product returned as faulty upon confirmation of a fault and respective credit or replacement of that product by the manufacturer.

Other Hardware Devices For all other devices, like keyboards, mice, thumb drives and cameras, please call our office.  The technician may be able to help you fix the problem over the phone.  If not, then the product will need to be brought in to be repaired if it is covered under manufacturer's warranty.

Software Issues  If you are experiencing any problems that are software related, or need help in learning to use a particular program, then fees and charges will apply. Your first point of contact should be the software manufacturer's support line or web site. Most problems that customers encounter have usually been experienced by others.  A solution should be available on the manufacturer's web site or by searching the Internet for the problem that you are having.