NOD32 FAQs

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Purchase
 
Where can I buy NOD32?
Are the Updates free?
How long are the Updates and Upgrades free?
I have a trial version of NOD32, how could I get the commercial version?
I have purchased the commercial version and I still get the message "The trial period of your NOD32 license has expired!". What should I do?
My e-mail address has changed. Does Eset need to know about it?
 
Downloading
 
What will I get with the download?
What version of NOD32 should I download?
My Username and/or Password is incorrect. What should I do?
My Password is not recognized. What should I do?
 
Installation
 
How do I install NOD32 Antivirus system?
What needs to be configured during the installation and how?
What needs to be done after installation?
How do I configure the system after the installation?
How do I know the NOD32 system works on my computer?
How does the NOD32 Antivirus system work?
Do I have the latest version of NOD32?
 
Updating
 
How do I update the NOD32 system?
Is updating automatic?
Do I have the latest version of NOD32 system?
I get the message: "Server connection failure". What is the problem?
I get the message: "Server connection could not have been established". What is next?
Will NOD32 Control Center automatically dial the Update server?
How big are the Update files?
How long does it take to update NOD32?
How can NOD32 be updated in a network?
Can NOD32 be updated without access to Internet?
I get the error message: 'unable to download the file'. What should I do?
My e-mail address has changed. Does it influence the internet updating of NOD32 system?
I have problems updating from the mirror on a Windows NT/2000/XP machine. What to do?
How do I know when it is time to renew my NOD 32 license?
 
Username/Password
 
How do I get the Username and Password?
My Username and/or Password are incorrect. What should I do?
What do I need the Username and Password for?
How long is my Username and Password valid?
Do I have to enter Username and Password each time I want to update the system?
Could I use my Username and Password on two computers?
My NOD32 Control Center is password locked (greyed out). What to do?
I am using trial version but keep being prompted for credentials though.
I lost the e-mail that contained my username and password. How do I get that information again?
 
Configuration/Setup
 
What needs to be configured?
How do I configure the Update interval?
How do I configure the type of Internet connection?
How do I configure AMON and NOD32?
How do I configure the POP3 e-mail filter?
How do I know my POP3 filter works?
How can a Scheduled scanning be performed?
I get the message: "Microsoft Outlook Either there is no default mail client …" What is the problem?
NOD32 for POP3 Scanner Auto Config can not be used for MS Outlook XP, what should I do?
My system has been slowed down (Windows XP SP1). What to do?
My Apache server does not work properly after installing NOD32 v2. What to do?
Legato Backup server cannot connect to client PC's with NOD32 installed
 
Product
 
What platforms are supported by NOD32?
What modules does NOD32 consist of?
What is AMON?
What is NOD32?
How do I scan my computer?
How do I use the On-Demand scanner?
Does NOD32 detect spyware?
 
Virus is found!
 
NOD32 detected a virus. What should I do?
Amon detected a virus, what should I do?
POP3 filter (e-mail antivirus filter) detected a virus, what should I do?
How could I send a sample to Eset?
Does NOD32 detect this virus?
How many viruses does NOD32 detect?
The infected files are still restoring themselves. What to do?

 

 

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Updated: 04 October, 2005          

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